Trust / Data controls
Revoke access.
Request deletion.
An authorized account owner can stop our access immediately. Clients can also ask MTL Central inc. to delete the data we store.
Disconnecting the platform does not delete data held independently by TikTok. Use TikTok’s account and authorization controls for TikTok-held data.
1. Revoke the TikTok connection
The fastest way to stop future access — including new pixels and events — is to revoke the connection in TikTok.
- Sign in to the relevant TikTok for Business advertiser account.
- Open the account or authorization settings where connected apps are listed.
- Locate the AdOps Workspace connection — the platform MTL Central uses — and revoke its access.
- If you are a client, tell your account lead so we remove locally stored credentials as well.
2. Request deletion of stored data
Send a deletion request to MTL Central inc. at dev@mtlcentral.com. Include:
- The advertiser or Business Center identifier involved.
- The name or email associated with your account or our access.
- The categories of data you want deleted.
- Whether you also want the connection removed.
We may request reasonable verification to prevent unauthorized deletion. A request is handled without undue delay after verification, subject to applicable operational, security, backup, and legal retention obligations.
3. What can be deleted
Depending on the engagement and the request, deletion may cover:
- Stored connection credentials for the affected account.
- Campaign drafts, labels, notes, configured links, and locally stored report output.
- Event records stored in request logs, unless they are needed for security or legal obligations.
- Audit or diagnostic records that are not required for security, dispute resolution, or legal compliance.
- Other platform-specific information associated with the verified account.
Some records may be retained where necessary for security investigations, fraud prevention, dispute resolution, accounting, or legal obligations.
4. Data held by TikTok
We cannot delete campaigns, reports, creative assets, Business Center records, pixels, conversion events, organic posts, or other information that remains in TikTok’s systems. Use the controls in TikTok Ads Manager, Business Center, or the relevant TikTok account to manage that information.
5. Security
Never send a password, access code, or other credential in a deletion request. We will not ask for those values through ordinary support communications.
6. Contact
MTL Central inc. handles data-deletion requests at dev@mtlcentral.com. Use the subject “AdOps Workspace data deletion request” and include the information listed above. Clients can also route the request through their account lead. Never include passwords or login credentials.